Spring is almost here and many consumers are getting ready to remodel, repair, or just spruce up their home as part of spring cleaning. Some tasks can be accomplished with simple elbow grease, but other more difficult or complex chores may require home owners to engage the services of a contractor.
The Better Business Bureau advises consumers to take the time to choose a contractor they can trust and offers the following tips:
Start with Trust. Contractors that ask for payment up front, perform low-quality workmanship, refuse refunds and fail to address issues are common complaints BBB receives. Homeowners can avoid these companies by doing their homework online through the BBB to find accredited contractors and remodeling businesses in the area.
Check references. BBB recommends asking all contractors to provide local references and finding out if those customers were satisfied with the contractor's work. If possible, consumers should visit and inspect completed projects. BBB advises consumers to avoid using unlicensed contractors.
Get more than one bid. Solicit at least three bids from prospective contractors. It is important to discuss bids in detail with each contractor and make certain to understand the reasons for any variations in price.
Verify insurance coverage. Ask contractors if the company is insured against claims covering worker's compensation, property damage and personal liability in case of accidents. BBB advises verifying the contractor's insurance coverage after obtaining the name of the carrier and agency.
Get it in writing. Make certain you understand the terms and conditions of any contract. Any verbal promises should be in writing and the contract should at a minimum specify the work to be done, materials to be used, start and completion dates, payment schedules, guarantees, debris removal and your right to cancel. Never sign a partial or blank contract.
Know your rights. If you hire a contractor, pay by check or credit card when the work is completed to your satisfaction. If you are dealing with a traveling contractor, be extra cautious and make sure to ask for identification and note the license plate number on the contractor's vehicle.
If you get 'buyer's remorse,' you may be able to change your mind after the contract is signed. The Federal Trade Commission and many states have a 'three-day cooling off rule' for in-home purchases.
For more tips see www.bbb.org.
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