Waterloo Region Record
Many companies talk about customer service, but how many of them really understand what that means? One company that knows how to build solid customer relationships is Professional Services Unlimited, a home renovation and remodelling company in Cambridge, Ontario that specializes in a wide assortment of home improvement projects.
In this article, we'll look at three key ways that Peter, the owner of Professional Services Unlimited, provides the kind of service that attracts and keeps customers.
1. Aims for the highest standards
Professional Services Unlimited focuses on excellence. The company approaches projects with the goal of going beyond basic requirements or regulations. Peter follows his own set of standards that are always higher than the actual building code.
The company plans for future problems and opportunities and suggests the work necessary to make life easier for the customer in the long term.
2. Always ready to serve
Professional Services Unlimited is there when customers calls-24 hours a day, seven days a week. Peter is often leaving home at unusual hours to respond to customers' emergencies. Requests such as being asked to turn off water in a frozen basement or fixing a door are not uncommon. He remembers leaving at 4:00 a.m. on Christmas morning to repair a plumbing issue at an apartment building, only to return to make breakfast for his family.
3. Doesn't just complete jobs but starts friendships
Professional Services Unlimited knows that good customer service is not just about doing the job well but treating customers as they would a friend. Landlords and families with aging parents trust the company to complete jobs with honesty and integrity. Also, Peter knows the importance of spending extra time with customers like the widow who repeatedly calls him for small, strange jobs, which often turn into day-long appointments because she wants to talk over freshly baked cookies and lemonade.
Good work and treating each individual with genuine concern and respect are both required for excellent customer service. To personally experience the Professional Services Unlimited difference, contact the company at 226-220-6682. You could visit the company's website and view their Goldbook profile to learn more.
No comments:
Post a Comment